At Buddy Brewing, we’re all about quality, freshness, and making sure your experience with us is a good one. However, as a small independent brewery, we do not offer refunds or accept returns on any products — including beverages, merchandise, or event tickets — unless required by law.

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Got a concern?

If your order arrives damaged, incorrect, or if there’s an issue with the product, please contact us at michelle@buddybrewing.com.au within 1-2 business days of receiving your order. We’ll do our best to make things right within the scope of what’s fair and reasonable.

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No Change of Mind

We’re unable to offer refunds, exchanges, or returns if you change your mind about your purchase. This includes merchandise, takeaway beer, and ticketed events. We may be able to offer an in-store/taproom credit for you to use on your next visit or purchase.

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Event Tickets

All event tickets (including our Homebrew Fest) are non-refundable and non-transferable unless the event is cancelled or rescheduled. In that case, we’ll be in touch with options.

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Need Help?

If you have questions about your order, send us a message at michelle@buddybrewing.com.au and include your order number. We’re always happy to help where we can — even if we can’t refund.

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Thanks for supporting local, independent brewing. Every sip you enjoy helps us keep doing what we love.

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